I did a wall reset this time and then it was a flashing green light for around 3 hours, and the router page in my browser was saying things like Partial Service (US Only) etcflashing green arrows on virgin hub 3. A flashing green light means it’s lost it’s connection to the server. The box is a safety isolator. 0 provides essential information about the device’s power status. Green, Flashing, Off. This flashing green light indicates that the Hub 3 is connected and operational. Software updates are downloading slowly when the green status blinks slowly. Won't connect. The internet light: This light will flash green when the Hub is acquiring a connection and will remain lit for two minutes after a connection has been established. Solid green: A device has been connected using WPS. Broadband. you need an engineer to sort it from virgin. Make sure all cables coming into and out of the Hub are pushed in firmly. Hi Zach frustratingly the hub still flashes green until today. WiFi LED This fl ashes during setup, then stays green for 2 minutes when you’re done. on 02-06-2023 18:16. Now the issue is back after 4 days or so. It isn’t on during normal use, but turns red if there’s a problem. It has done for over a couple of hours now. My Tivo V6 box has 3 lights: The Power/Status light to the right of the Virgin infinity symbol and two small lights to the left of the infinity symbol. Ask for FREE. New Hub5 with incorrect wifi password on set up QuickStart, set up and connections. comAll seemed to be going fine however once the internet light started flashing green, it hasn’t stopped! Both the main light and wifi light are solid green and have been for hours. One blue/red light behind the wireless button on the front panel. Options. 1) The "green flashing screens" is a very old "de-interlacing" bug which has persisted in VLC player for years. Now, disable both WPS options and click on save. I've checked the cables and connections, done a soft reset and done a hard reset with a paperclip and nothing works. 6 days to attempt a repair is too long!virgin media hub 3 base light flashing green. In this guide, we are going to explain the meaning of the different Virgin Hub lights and some of the troubleshooting tips in case of connectivity issues. on 23-09-2023 22:02. Cowshat. The box is a safety isolator. Joining in. It is important to note that each type of Hub has light codes that show the status of various internet services. As you connect the power supply to the wall and the Virgin Media Hub 4, ensure it is tightly bound. The wall socket and wiring was alteady done on the property by the previous tenant. Note: the red light on the Virgin Media Hub 4 has a different meaning to the one on the Hub 3, where it indicated that the router was overheating. HUB 3 Manual and trouble shooting guide here . hi Our broadband was connected on Friday, it seems to work ok but I've noticed that the external wall box has a solid green light (probably - 5192213Flashing green arrows hub 4. Both have had the wifi light continuously. Hey folks. The most useful and up to date info comes from the 0800 561 0061 number. I think the V6 was just an unlucky victim - the red button wouldn't work (and may lock up for a while) without a working broadband connection. 1) Call the equipment activation number and see if the Hub has been activated correctly on your account. I’ve reset and rebooted the hub multiple times, unplugged and plug in all cables from both sides multiple times and I’m just getting no Wi-Fi. Modem arrived today , set up and all I have is a green flashing light. I can see the WiFi on my devices, at full strength as well, but none of my devices can connect. I have checked cables, turned the router on and off and reset it but no change. No ongoing issues upon checking in mobile app and website. You need to verify that the white coax cable from Virgin Media’s wall sockets is also tightly connected to the Hub. It can take 5 to 10 minutes to restart. Alternatively, you can hold down the standby button on the front of your box for five seconds or unplug it from the main power supply, wait 20 seconds and then plug it back in. Try a pinhole reset using the hole on the back of the hub (which. Disable HDR+ Mode. 2 Internet Light. A power adaptor to plug into the Stream box and a power socket at the wall. Options. Flashing yellowy green on WiFi box - Virgin Media Community - 5419883. Manage Your Account. . Accordingly, 2 green flashing arrows on a Virgin router indicates that the router is connected to the Internet and is ready to use. First thing is to check for any “known network faults in your location - Try in 2 places. Literally just got my broadband installed yesterday. Press the thumbs down button 3 times. WiFi via Virgin hub 4 suddenly stopped working a couple of hours ago. Your Mobile Account. Hi, I have come home to my main V6 box constantly flashing multiple colours. I got the green power light flashing and WiFi light is green. Tuning in. Re: Green light without connection, power light flashing green 4 weeks ago Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Reset the box with the button, shut it off for the hour and still the same. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. My Hub4 was started flashing yellow (quickly) and has been doing so for a few days. This means that the Virgin Media Hub is on. This is the 4th time in the space of a month my Hub 5 has stopped working completely. See full list on practicallynetworked. 1. 4G, or H, next to the signal strength bars at the top of the screen, Sometimes this won’t display if you have an active Wi-Fi connection. have been without internet for 24+ hours now and earliest a technician can come is another 4 days. No virgin socket in QuickStart, set up and connections yesterday; Green light flashing, set up in QuickStart, set up and connections yesterday; Flashing green power light and solid green Wi-Fi light in Networking and WiFi Monday; Internet down/Restart between midnight/1AM in Networking and WiFi Sunday; Broadband. My samsung galaxy s i9000 connects to my virgin media super hub but without internet access. We would like to show you a description here but the site won’t allow us. and tells you of more local issues down to postcode level. please help!Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 168. The setup guide says it will flash green for a bit bit will then turn solid white one finished connecting. This includes: The Stream box. Manage Your Account. Can anyone provide a solution (other than calling out an engineer for now). Browse Virgin Media Virgin Media Community. I have checked - 5161701. . App can’t find the Wifi Pod. Nothing has been touched since then as no one has been at home. We would like to show you a description here but the site won’t allow us. It’s likely to be a loose connection in your home. Step 1: Download the Fire TV remote app on your phone to use as a temporary remote control. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Easy to set up, coverage has. Hi. Don’t worry if you can’t, because we’re here to help you know your Rs from your symbols. I couldn't call Virgin for help due to the signal where I live being down the past few days and could continue to be down. The internet light: This light will flash green when the Hub is acquiring a connection and will remain lit for two minutes after a connection has been established. Reset the hub with a full reset back to defaults here . I got my new hub 5 at 5th and managed to install it at that day. Telephony in modem mode showed Disabled. After 40 minuets I try the reset button for 30 seconds. Browse Virgin Media Virgin Media Community. Edit Had a bit more of think. Never had issue. Manually update your TV to the latest software version. The technician will resolve this, adjust the power levels and will move the Hub to wherever you need it. None. I can also see that you had a tech visit cancelled and then you've rebooked it. I’ve installed my hub 3 router for the first time today and the green light just keeps flashing. . on 04-12-2022 12:12. Thank you for updating the thread RoneyCervinski. I did a wall reset this time and then it was a flashing green light for around 3 hours, and the router page in my browser was saying things like Partial Service (US Only) etcWe would like to show you a description here but the site won’t allow us. The TV displays Starting up…. Customer Support are on 150 or 0345. Mark as New; Bookmark this. Hi, My hub 3. i haven’t pressed the wps, i’ve tried turning it off and on again, i’ve also tried the pinhole reset but nothing has worked. Virgin Media Community. I have checked cables, turned the router on and off and reset it. Hi, We have been having this issue for the last 3 or so months where at random intervals of the day varying any time between 10am and 1am our wifi will randomly disconnect for about 40 seconds, followed by a flashing green wi-fi light which goes and the internet connection is restored. Hey. . Then, wait for 5-10 minutes for the Hub to start up. Completely out of the blue as I haven’t touched the router etc. Just my hub. Browse Virgin Media Virgin Media Community. and tells you of more local issues down to street cab/ postcode. I’m having an issue where I have flashing green light on router with solid wifi signal. Did a normal restart and it was fine, then it went off again. - 5037035Flashing green lite on virgin modem Virgin media flash wifi light . on 22-04-2023 15:55. For a brief period, press. e in the future). 0. flashing green as it reconnects. Internet light flashing green: If you can see the internet light flashing green for a long time, this means that your hub needs to be rebooted. Please - 5425686. If its the latter it is more than likely an activation issue, which customer services should be able to resolve over the phone. Have tried rebooting: switching off power for 10 seconds and switching on again; no dice. Solved: Hub won't reset no matter how long i hold the resetting button for, no wifi signal, no connection with the cable as well. On the router the WiFi light is green and the bar at the bottom of the router is flashing green. . Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Main Menu; Go to virginmedia. Troubleshooting Steps Restart Your Hub: Turn it off, wait 60 seconds, and turn it back on. When you press the WPS button on the back of the Hub, the light ring will flash blue gently for 2 minutes. Then from 3pm I have had 2 x green flashing arrows and solid green on the bottom. Since then I have checked the physical connection and rebooted the hub multiple times but no change. I've restarted it - the power LED goes solid white for around a minute or so, then switches to flashing green. called customer svc who are sending a pod. the arrows and WiFi indicators are flashing orange but the power inticator is flashing red, green, white and amber very quickly. I just rescrewed the cable into the back and checked the connections leading up to the wall socket. Step 1. Stream from Virgin Media. This means the box is on and working but looking for a WiFi connection. Phone. About 1 month ago the light turned green on my hub 4 and it started losing the broadband signal. Hi all, thanks for contacting us to let us know that you are seeing issues with the WIFI pods disconnecting. However it’s still starts with green light then goes to to constant blue. If you’re using a splitter, make sure that’s firmly connected, too. I have followed the help tools by rebooting the tv box, I have c. Security matters. Sign in . Find out moreVirgin Mobile is a provider of postpaid and prepaid wireless voice, text and data communications services throughout Canada. I googled the meaning of flashing green and they said it is updating the firmware, then I just let it be that way for the whole afternoon. Stream from Virgin Media. I have been through the troubleshooting guide and checked all the connections and restarted the router but that has not solved the issue. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 16-10-2022 12:27. It’s like a. Now the issue is back after 4 days or so. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub, ive even plugged it directly into the hub via ethernet, however it’s still starts with green light then goes to to constant blue light flashing. Options. Factory reset your TV with or without your remote. My Virgin Media App. Two LEDs on each RJ45 LAN socket (left = amber. You could also try the web page status, but this is not recommended. Hi there, My wifi has been dropping and hub4 has been flashing red since last night. The light codes slightly vary depending on the type of Hub that you. This means that the Virgin Media Hub is on. The WPS button is just above the Virgin Media logo. They change to white when the connection is. @bosstoad wrote: I have a Superhub 4 which has been showing a solid green light for the past two weeks rather than the normal solid white. Check Cables: Make. It means theres a problem with the return path on your virgin box- basically meaning that your unable to access on demand and hd services. Hello there There was a broadband issue in the area and now my Hub 3 is flashing green arrows and doesn't regain connection. 0 and after setting it all up, the power light has been flashing green all day. Virgin Phone Switchover. Virgin Mobile. In Modem Mode the power light should be magenta. Options. We’ve had no Wi-Fi for over 2 hours this evening. Hi I have a Hub 4 and for the last 3 days my hug has been flashing green with only very rarely turning white for a minute then going back to green, I have checked outages in my area for there to be a TV issue but nothing on the broadband section. Based in E1, have had no wifi and landline isn’t working since yesterday 7pm. Sorry to hear that you're having concerns with the flashing light on your hub 5. Virgin Media customer service can be contacted to diagnose and solve the issue. Everything has been connected and the base light has been flashing green for 3+ hours. But on install I’ve experienced this green flashing power light with the wifi symbol staying a solid green. SpeedI went to work this morning and my hub/WiFi was working fine. Supposedly, no issues in my area although for the past we. on 04-02-2023 22:33. Options. The Virgin Media Hub 4 has four indicator lights on the front of the router that provides information about the status of your internet connection and the router itself. The power light will remain on. 0. Have you been able to check our service page here to see if this is due to any known network issues in the area. I'm a brand new customer to Virgin and I just received my Home kit today. Rebooted several times, and waited for hours to download the update. Virgin Media;. Just got an upgrade to a 1gb connection with a Hub 5. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Come back wait another 30mins. I'm not sure what else i can do to fix this any help would be amazing. If the light is red, it means there is an issue with your internet connection. I couldn't call Virgin for help due to the signal where I live being down the past few days and could continue to be down. This means that the Hub is probably switched off, or the wall plug is, or both. Can anyone provide a solution (other than calling out an engineer for now). Have read all the “recommendations” reset it with the reset button and unplugged and turned off at mains and every time it just goes back to a blue flashing light after a green flashing light. checked all the wires are in, turned it off and on again after 1 minute. In some things Virgin sucks. I’ve followed all normal procedures to manually correct including pin restart, leaving without power for five. Iam new here. Next to the TV not behind it. Had a new unit whilst disconnecting and feeding through the Hub 3 modem - it was working perfectly fine this morning with numerous connected devices. Connect the white cable properly to the Virgin media wall socket. Any suggestions what this blinking pattern means. A flashing red power light signals that there’s an issue that needs addressing. To fix the problem, reset the router by inserting a pin into the factory-reset slot located underneath the hub. I’ve just arrived back home and the WiFi light on the hub is on green, but the main hub light is flashing green. I've recently installed my quick start package and since then the hub has been flashing green, i have reset it and made sure all wires are in tight as well as in the right places. I’ve check all the connections and no joy. Re: Flashing green light hub 5. It resets itself with a white glowing light then starts flashing green then goes back to. Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. on 07-01-2023 13:02. Morning. Follow the steps below: Step 1. I have tried a pinhole reset twice now but the light remains orange. We moved our TV this morning and when we switched the TV and broadband back on an hour ago the broadband has been flashing green and no - 5115652Internet stopped working suddenly. Hi, i got self installation kit with hub 3. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Internet either shows Partial Serivce (US only) which I'm assuming is up stream or. After having issues with my broadband the other day and eventually it sorting itself out I have found my Wi-Fi pod is just continuously flashing blue. After doing all these steps, the Hub will have stopped searching for the WPS, so now the green WiFi light will stop flashing. I’ve installed my hub 3 router for the first time today and the green light just keeps flashing. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Engineer booked for Friday but I have no data left and need to WFH. Rebooted several times, and waited for hours to download the update. Technically the colour is supposed to be "magenta", but as the LED package is a cheap and short life affair, the blue output of the RGB diode package fades and the resultant attempt at magenta looks red. I have just received my Hub 3 kit and the green light has been continuously flashing since all cables were attached. on 20-09-2023 09:55. Try restarting it, and if the problem persists, contact Virgin Media support. Disconnect all ethernet cables from the Hub. Event Type Code: 5; Chan ID: 33; DSID:. If you are using WiFi you may also find this light comes on if the WiFi connection is lost. In response to David_Bn. I’ve installed 3 maybe 4 VM Hub 3 wifi boxes before but I’ve never experienced this issue. Goes through stages now of all lights flashing then settles to one green light on left hand side and one red on. Some users on the Forums are reporting days to complete for whatever reason. The flashing yellow light on Virgin Media equipment indicates that there is an issue with the service. on 30-11-2022 19:19. Settling in. Brand new to virgin today. customer support not sure what the problem is. 1 ACCEPTED SOLUTION. As I use the hub in modem only mode I switched the hub into "modem-only" mode and the flashing green light reappeared. My Hub 5 has been flashing green (Updating) all day. I followed all instructions and I can see green wifi icon and green light blinking. Account - Mobile. That is 8 hours 30 minutes of flashing green light. Check the green arrow in the top right corner of the router to see if it is connected to the CMTS. Neighbours have no issues. . . 1. In order to have this rectified, we'd need to. The base light on right corner was red this morning so I restarted the hub and it is now blinking green but still have no internet nor phone and can't even connect locally to the hub now. We would like to show you a description here but the site won’t allow us. Our hub 3 is online and connected to the wifi however there is no internet. I went out for 2 hours and came back to a flashing green power light, a flashing green internet light and solid green WiFi light. Your Hub is offline for some reason. switches on u get the red standby light press a button on remote/tv it turns on (blue light) very dark screeHi I recently moved broadband from Talktalk to Virgin. How long does it take for the green flashing light to go solid. HUB base light shows green flashing light, WiFi works fine (green light), but there's no internet connection. Manually update your TV to the latest software version. 1 ACCEPTED SOLUTION. Hi I have a Hub 4 and for the last 3 days my hug has been flashing green with only very rarely turning white for a minute then going back to green, I have checked outages in my area for there to be a TV issue but nothing on the broadband section. On the back of the Hub 3. Is there anyway i can book an appointme. 0 Kudos Reply. To find out more about what 360 has to offer you, shop Virgin TV 360. Once the power white goes solid white, check if the internet light is no longer flashing red. this problem usually occurs after a fresh installation with virgin when you get all three (broadband, phone and tv) installed. The “Ready” light: This LED shows that you’re connected to the Virgin Media network and should be on 24/7. Check for any loose connections. The box has a flashing red light which wasn’t there when it was installed (it was green). Stream from Virgin Media. Have tried resetting: holding reset button for 60 seconds; no dice. Turn on the router after completing the above steps and observe if the Power Light continues to flash green. Make sure there aren’t any damaged wires/cables. Hi! I received my Hub 3 today, I have plugged it in and followed all the instructions however there is just a flashing green light at the bottom and the wifi light is green. installed the new hub 5 from hub 4 due to package change. I do not have a virgin - 5108163. 0 has got a constant orange light and our internet is working intermittently. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. I’ve reset and rebooted the hub multiple times, unplugged and plug in all cables from both sides multiple times and I’m just getting no Wi-Fi. Options. It’s showing 2 flashing green arrows and the bottom light is solid green while the WiFi icon at the top is solid green. It means there is an issue with your connections even though the Virgin Hub 4 is on. ReneM. Just keeps resorting back to flashing green. Day 2 if no WiFi and I’m told it’s another 4 days before engineers due. I pinhole reset several times. All our offices and call centres are working to Covid secure guidelines. 1) Try the “check service,”Area status webpage (. com A flashing green color means the device is downloading a software update. I’ve installed 3 maybe 4 VM Hub 3 wifi boxes before but I’ve never experienced this issue. A flashing green light on a Virgin router indicates the device is downloading and installing a firmware update. Your CMTS provider, Virgin Media, must reset the connection. Attaching the outdoor wall socket picture for reference. 0 Kudos. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. 5. Spoke to Virgin and they undertook some checks and advises that the modem is trying to. It has done for over a couple of hours now. Flashing green color on Media Hub 3 means the router is trying to connect. Most problems can be fixed by getting your own router or better still a mesh system router and just using the virgin supplied router as a modem, I have a cheap Tenda nova mesh system plugged into my super hub in modem mode, it fixed the constant drop. Welcome to the Community and thank you for posting. 14-04-2023 15:38 - edited 14-04-2023 15:41. Engineer visit Friday but obviously no WiFi until then so it seems. Have tried a router reset and checked all connections. Hub 3, green flashing light (+ wifi green) - usual fixes unsuccessful. The most common light you’re going to see on your Virgin router (hopefully!) is a green light. The Hub will reboot once it has finished downloading. We would like to show you a description here but the site won’t allow us. Now it is giving me the Green flashing power light with the solid green Wifi light. Then it stops for a minute or so and then starts flashing again. Can someone take a look at this asap? Network Log Time Priority Description 03-. I got the green power light flashing and WiFi light is green. Then, the past week or 2, I stop having internet and the hub starts flashing yellow (previously I have only seen it flashing red). Thanks. Hello, I received my activation text but didn't realise it said to set up within 12 hours. Thanks, that would be great if possible and I am happy to return the faulty one if it helps virgin find out what went wrong with it. I pinhole reset several times. Did a pinhole reset and again, it worked and went to a flashing red light. Don't have a VM wall plug, but have one of the old NTL ones. Literally every day the internet goes! New hub fitted 12th January and has still been playing up. Volt. Failing that, it’s time to call Virgin’s support team. Suddenly this morning we have a green flashing light with no internet. Have an orange light showing on hub box and intermittent Internet access. Internet connection went off last Sunday morning and on checking the Hub 3 the lights on the front were green and flashing (power and internet). Teams meetings keep freezing.